Terms & Conditions

By booking equipment or services with The Big Little Selfie Co, you agree to the following terms and conditions.

1. Bookings

A booking is only confirmed once the agreed booking payment or deposit has been received. Any remaining balance must be paid by the date stated on your booking confirmation.

2. Cancellations

If you need to cancel your booking, please contact us as soon as possible. Any cancellation charge or amount retained will be reasonable and will reflect losses or costs resulting from the cancellation.

Where a booking is made online, by telephone or another distance-selling method, statutory cancellation rights may also apply.

3. Changes to Your Booking

We will do our best to accommodate changes to dates, times, venues or equipment, subject to availability. Additional charges may apply where a change increases our costs.

4. Venue Access & Setup

The customer is responsible for ensuring we have suitable and timely access to the venue for delivery, setup and collection.

Adequate space, suitable electrical power and any necessary venue permissions must be available. Delays caused by restricted access, venue staff, parking difficulties or circumstances outside our control may reduce the available hire time.

5. Equipment Use

All equipment must be used responsibly and in accordance with any instructions provided.

Guests must not climb on, move, tamper with or misuse equipment. Children should be appropriately supervised when using our equipment.

6. Damage

The customer may be responsible for the reasonable cost of repairing or replacing equipment damaged through misuse, negligence, deliberate damage or failure to follow instructions by the customer or their guests.

Normal wear and tear is excluded.

7. Selfie Pod Hire

Where a Selfie Pod is supplied as an unattended hire, the customer is responsible for ensuring reasonable care of the equipment throughout the hire period.

Our Selfie Pods provide digital photos and sharing facilities rather than printed photographs unless otherwise specifically agreed.

8. 360 Video Booth

Guests using the 360 Video Booth must follow the safety instructions provided by our attendant.

Guests should remain within the designated standing area and must not interfere with the rotating arm or other moving components.

We reserve the right to prevent anyone from using the equipment where we reasonably believe it would be unsafe.

9. Magic Mirror & Printing

Where printing is included, the number, size and style of prints supplied will be as described in your booking.

While we carry sufficient consumables for normal event usage, exceptionally high demand or technical faults may occasionally affect printing. Where possible, we will take reasonable steps to restore the service promptly.

10. Digital Sharing & Internet Connection

Some services allow guests to send photographs or videos by email, text message, QR code or other digital sharing methods.

These features may rely on Wi-Fi, mobile data or third-party services. We cannot guarantee uninterrupted digital sharing where connectivity is poor or unavailable, although captured media may still be available for later delivery where technically possible.

11. Technical Problems

We maintain and prepare our equipment carefully and will provide our services with reasonable care and skill.

In the unlikely event of equipment failure, we will make reasonable efforts to rectify the problem. Any remedy will depend on the nature, duration and impact of the fault and your statutory rights are not affected.

12. Photos, Videos & Personal Information

Our equipment may capture photographs, videos and other media of guests.

Personal information will be handled in accordance with our Privacy Policy, which explains how information is collected, used, stored and protected.

13. Promotional Use

We will not assume that photographs or videos taken at a private event can automatically be used for advertising or social media.

Where we wish to use identifiable customer or guest images for promotional purposes, we will obtain any appropriate permission or otherwise ensure that we have a lawful basis for doing so.

14. Circumstances Beyond Our Control

We will not be responsible for delays or failure to provide a service where this is caused by circumstances genuinely outside our reasonable control, such as severe weather, road closures, venue closure, power failure or other unforeseen events.

Where such circumstances arise, we will work with you to find a fair and reasonable solution.

15. Conduct & Safety

We reserve the right to stop the use of equipment where guests behave in a way that is dangerous, abusive or likely to cause damage.

This is for the safety of guests, staff and equipment.

16. Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, or affects your statutory consumer rights.

17. Complaints

If you are unhappy with any part of our service, please contact us as soon as possible so that we have the opportunity to investigate and resolve the matter.

18. Contact

The Big Little Selfie Co.
Email: hello@thebiglittleselfieco.co.uk
Tel: 07456 536436
Alt: 07368 204332